Customer Support Manager — Lead Service Excellence in SaaS

Vero HR Limited partners with a UK-based SaaS business to lead its customer support function and shape the customer experience across the business. The role is hands-on and requires people leadership, process improvement, and the ability to translate technical detail into practical customer solutions.

You’ll own the operations, mentor a frontline team, manage escalations, and collaborate with engineering and sales to drive service excellence and automation where appropriate.

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