Assistant Property Manager

Overview

As an Assistant Property Manager for a PBSA operator, you help drive a great resident experience while supporting occupancy, operations and compliance on site. You work closely with the Property Manager to deliver excellent service, manage day-to-day property activities, and contribute to team development. The role combines customer care, sales support and operational oversight to support growth and resident satisfaction. This is a hands-on opportunity in a growing PBSA environment with clear progression paths and on-site impact.

Pay / Benefits

• bonus scheme
• development opportunities
• positive on-site role
• salary range specified
• structured shift pattern
• Saturday rota

Responsibilities

• Deliver high-quality customer service to students, prospective residents, contractors and visitors
• Serve as a main contact for resident queries and complaints and resolve issues promptly
• Organise resident events to foster community and engagement
• Support sales and leasing efforts to maximise occupancy; conduct property viewings and maintain presentation standards
• Assist with arrears management, record-keeping in property management systems, and financial administration
• Support day-to-day PBSA operations, maintenance coordination and contractor oversight
• Assist with compliance, safety inspections, and coordination with facilities team
• Deputise for Property Manager, support recruitment, onboarding and team development
• Help manage rotas and ensure adequate building cover
• Contribute to team meetings and process improvements

Key requirements

• PBSA or residential property experience
• Strong customer service background
• Experience with sales, occupancy targets or commercial goals
• Excellent communication and relationship-building
• Strong organisational skills and attention to detail
• Proactive and solution-focused
• Ability to work independently and in a team
• Good IT skills including Microsoft Office
• Ability to handle confidential information
• Flexibility to work Saturdays on a rota

• customer-focused
• communication
• relationship-building
• Microsoft Office
• experience with property management software (desirable)
• Yardi (desirable)

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