ServiceNow Developer (Assistant Vice President)

Overview

As a ServiceNow Developer at Jefferies, you will own end-to-end delivery and continuous improvement of ServiceNow modules supporting Information Security. You’ll collaborate with global teams to translate requirements into scalable, ITIL-aligned platform solutions, ensuring data quality and secure access. You’ll drive configuration, development, testing, and documentation while partnering with stakeholders across business, tech, and security. This role combines hands-on platform work with cross-regional coordination to deliver impactful security workflows and CMDB integrity.

Responsibilities

• Own end-to-end delivery, maintenance, and improvement of ServiceNow modules for Information Security processes
• Enhance security workflows (Machine Identity Protection, Illumio, Vulnerability Response) and related processes
• Gather requirements, map current and target-state processes, write user stories and acceptance criteria
• Develop and maintain ServiceNow components (business rules, UI policies, workflows, dashboards, access controls) using JavaScript
• Test platform enhancements, coordinate user acceptance testing, and manage controlled promotions to production
• Monitor platform health, data quality, CMDB integrity, and secure access across modules
• Provide day-to-day user support and incident management within agreed SLAs
• Collaborate with U.S. teams, offshore support, and external vendors to deliver scalable outcomes
• Produce and maintain technical and process documentation aligned with ITIL, CMDB, and ServiceNow best practices

Key requirements

• Minimum of 7 years of ServiceNow experience
• Hands-on experience implementing, configuring, and developing on the ServiceNow platform (business rules, UI policies, workflows, access controls)
• Proficiency in JavaScript within ServiceNow and understanding of platform architecture and scoped applications
• Knowledge of ITIL service management, CMDB design, data quality, and governance
• Ability to elicit requirements, map processes, and author clear user stories and acceptance criteria
• Strong written and verbal communication skills for cross-functional engagement
• Experience delivering in a distributed, cross-regional model with offshore teams and vendors

• communication
• stakeholder management
• problem solving
• ServiceNow platform
• JavaScript
• ITIL

…