Client Success Manager

Overview

In this role you build and nurture relationships with a portfolio of Gartner clients, from C-suite to professionals, ensuring they derive value that exceeds their investment. You will regularly engage clients to surface priorities and propose actions to drive retention and ROI. You’ll collaborate with internal colleagues to maximize value and support client success. This is a chance to work at the AI frontier, guiding clients through technology-enabled transformation in a collaborative, inclusive environment. You will grow professionally in a high-impact, globally connected team.

Pay / Benefits

• world-class benefits
• competitive compensation
• hybrid work environment
• flexible work arrangements

Responsibilities

• Develop and manage relationships with existing clients across levels and functions
• Regularly engage clients virtually to understand priorities and propose value-driven action plans
• Collaborate with Gartner colleagues to maximize client value

Key requirements

• 4+ years of relevant professional experience
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
• Bachelor’s degree preferred
• Fluent/native English

• customer service
• communication
• collaboration
• prioritization
• critical thinking
• influencing

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