Growth & Retention–Driven Customer Success Manager

Celerity is seeking a Customer Success Manager to drive customer value realisation, retention and expansion within its growth segment. You will own the lifecycle from onboarding to advocacy, building strong relationships that secure renewals and growth, while impacting NRR and NPS.

You will collaborate with Head of Customer Success, Sales, Account Management, Marketing, Technical and Delivery teams to manage 50–75 growth segment customers and shape CS processes as the function scales.

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