Online Fulfillment & Customer Experience Lead

Company: Retail
Apply for the Online Fulfillment & Customer Experience Lead
Location: Whitley Bay
Job Description:

Sainsbury’s is seeking an experienced Online Manager to plan and orchestrate the delivery of a large online picking and delivery team for our Whitley Bay store. You will lead shoppers and drivers, ensuring a seamless and safe shopping experience for both online and in-store customers.

You will coach, manage performance, and collaborate with other store leaders to drive KPI success, scheduling accuracy, and strong employee relations in a fast-paced retail environment.

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Posted: October 9th, 2026