Department Manager, Edinburgh

Overview

In this role you lead a store department to deliver outstanding customer experiences, ensuring service excellence and operational efficiency. You guide a team of Sales Advisors, drive performance through data-informed decisions, and act as a brand ambassador to bring the store experience to life. You manage daily operations and step in as Store Manager when needed, shaping a welcoming, high‑performing environment aligned with the brand. You’ll partner with cross‑functional teams to continuously develop talent and uphold brand standards, with a focus on meaningful customer journeys.

Pay / Benefits

• 25% staff discount across all H&M Group brands
• H&M Incentive Program (HIP)
• development opportunities
• full-time role
• competitive compensation
• diversity and inclusion focus

Responsibilities

• Deliver high-level customer service through styling expertise and strong product knowledge in an engaging store environment
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate Sales Advisors to meet service and presentation standards
• Support recruitment and onboarding, and develop training for new hires
• Identify and nurture future talent and contribute to development plans
• Oversee daily store operations ensuring efficiency and brand alignment
• Act as a brand ambassador delivering best possible customer experiences
• Step in as Store Manager when required to maintain leadership continuity

Key requirements

• Retail experience with good knowledge of store operations and standards
• Customer-focused mindset with ability to lead by example
• Genuine interest in products and ability to share enthusiasm with customers
• Willingness to learn, take feedback, and pursue development
• Excellent communication: clear, confident, empathetic
• Adaptability to changing priorities and varied hours including evenings, weekends, holidays
• English language skills
• Preferred: team leadership experience and analytical thinking with KPI awareness

• Customer-focused
• Excellent communication
• Adaptability
• Understanding of retail KPIs
• Data-driven decision making
• Product knowledge and styling expertise

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