Business Transformation Analyst

Overview

In this role you will drive meaningful change within a global insurance organisation’s Change & Transformation function. You will collaborate with business and tech teams to diagnose problems, design practical solutions, and support implementations that improve underwriting, claims and operations. You’ll use data to uncover trends, run workshops, and push for automation and AI-enabled improvements. This is a hands-on role for shaping how the business operates at scale.

Responsibilities

• Analyze end-to-end processes, operating models and customer journeys
• Identify inefficiencies, risks and opportunities for improvement
• Translate complex business problems into practical solutions and recommendations
• Facilitate workshops and engage stakeholders across business and technology
• Support transformation initiatives from discovery through to implementation
• Use data to identify trends, root causes and opportunities
• Contribute to process redesign, business readiness and operating model change
• Identify opportunities for automation, digitalisation and AI-enabled improvements
• Support UAT, implementation and benefits realisation

Key requirements

• Experience within the insurance industry
• Strong experience delivering business change / transformation
• Commercial insurance experience across Underwriting, Claims, Pricing, Operations, Distribution or Delegated Authority
• Strong stakeholder management and workshop facilitation skills
• Experience with process mapping, requirements analysis and business process improvement
• Comfortable using data to support analysis and decision making
• Exposure to tools such as Power BI, Tableau, SQL, Miro or similar
• Curious, commercially minded approach with confidence to challenge current processes

• stakeholder management
• workshop facilitation
• curiosity
• Power BI
• Tableau
• SQL

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