Business Operations & Improvement Development Programme – Payments (London)

Overview

Join Nationwide’s Payments Development Programme to build hands-on expertise in payments operations while following a structured learning pathway. You will rotate across different Payments teams, soaking up practical experience, mentoring, and specialist training to shape your future in banking. The role blends digital learning, workshops and real projects that impact customer outcomes and regulatory-ready payments services. This is a chance to develop foundational skills that support a career in financial services with a meaningful societal purpose.

Pay / Benefits

• 25 days holiday (increases to 30)
• Annual bonus potential
• Private medical insurance
• Wellhub fitness and wellbeing options
• Pension (highly competitive)
• Salary sacrifice benefits

Responsibilities

• Participate in six-week onboarding and three rotational placements across Payments
• Engage in data analysis, process improvement and risk/control activities
• Support change initiatives and stakeholder engagement to improve customer and business outcomes
• Contribute to projects that enhance payment services and operational efficiency
• Learn through role-specific training, digital learning and workshops
• Collaborate with senior leaders and cross-functional teams to understand how a large financial institution delivers payments

Key requirements

• Interest in payments, financial services and customer outcomes
• Curiosity about how technology, regulation and innovation shape payments
• Ambition to grow, take on challenges and progress your career
• Logical, methodical approach with ability to see detail and the bigger picture
• Ability to build relationships across the business
• Drive, performance orientation and willingness to learn from feedback
• Customer-first mindset in decisions and actions

• Curiosity
• Customer focus
• Relationship-building
• Data analysis
• Payments operations
• Process improvement

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