Senior 2nd Line Service Desk Analyst – Hybrid (Leicester)

Digital Waffle in Leicester (Hybrid) is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical escalation expert on the Service Desk and mentor colleagues. You’ll drive continuous improvement and support major incidents to maintain high service standards.

You will guide First/Second Line staff, handle escalations, and help improve knowledge bases while collaborating with IT teams and suppliers. Opportunities for leadership growth exist.

#J-18808-Ljbffr…