Compliance Contract Manager

Overview

In this Compliance Contract Manager role, you will lead high-value statutory compliance portfolios within Sutton Housing Partnership’s Asset Investment and Sustainability team. You will oversee multi-million-pound programmes, manage contractor performance, and ensure compliance records are robust and audit-ready. You will act as technical authority for designated Big 6 workstreams and collaborate with Legal, Finance and Housing teams to safeguard residents, properties and communities. This is a senior, impact-oriented role that shapes risk-informed compliance delivery and improves safety outcomes.

Pay / Benefits

• 33 days annual leave plus statutory holidays
• LGPS pension
• hybrid working
• Simply Health medical cash plan
• Pluxee staff benefit platform
• HOME Award scheme and professional development

Responsibilities

• Lead delivery of high-value statutory compliance portfolios to technical, financial, and regulatory standards.
• Direct the full contract lifecycle: contractor performance, variations, payments, budget management and long-term forecasting.
• Hold contractors to KPIs and SLAs, driving a culture of preventing overdue compliance actions.
• Act as technical lead for compliance procurement and manage specialist consultants.
• Serve as the organisation’s technical authority for designated Big 6 workstreams and provide cross-cover across the portfolio.
• Conduct technical audits/site inspections, identify systemic failures, and authorize remedial actions.
• Identify and mitigate significant compliance risks via the risk-management framework.
• Ensure technical integrity of compliance records in Northgate/NEC; maintain complete, audit-ready documentation and certificates.
• Lead the organisation’s approach to no access cases with appropriate legal action and evidence for injunctions.
• Provide senior SME support for complex resident and leaseholder enquiries and disputes.
• Oversee Section 20 leasehold consultation requirements to protect cost recovery.
• Monitor and evaluate safety/compliance policies; implement improvements and audit actions.
• Lead and develop Compliance Administrators to foster technical accuracy and accountability.
• Produce reports, budgets and risk assessments for senior/board audiences.
• Collaborate with internal teams (Legal, Finance, Housing) and external regulators/experts.

Key requirements

• Significant experience leading complex M&E, facilities management or statutory compliance contracts using NEC, JCT, or TPC frameworks.
• Strong track record in contractor performance management and dispute resolution.
• Experience managing substantial budgets with forecasting and value-for-money delivery.
• Extensive knowledge of statutory compliance within a regulated environment and Big 6 workstreams.
• Ability to provide authoritative technical advice on non-standard compliance issues.
• Understanding of leasehold service charges and Section 20 consultation requirements.
• Experience leading and developing technical/compliance teams.
• Advanced analytical skills to interrogate asset data and consultant recommendations.
• Ability to manage multiple high-risk workstreams in a fast-moving environment.
• Strong communication and stakeholder management, including senior-level reporting.
• Valid driving licence and access to a vehicle with business insurance.
• Ability to satisfy an enhanced DBS check.
• Flexibility for evenings or weekends when required.

• strong communication and stakeholder management
• leadership and people development
• analytical and diagnostic mindset
• NEC/JCT/TPC contract knowledge
• statutory compliance expertise across Big 6
• technical audits and site inspections

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