Head of Customer Service

Overview

In this role you will lead the UKI Customer Service function to deliver service excellence through performance and insight. You will guide operations across customer service, order management, deliveries, and issue resolution, ensuring a seamless customer journey. You’ll drive continuous improvement, automation, and best practices to optimise outcomes and operating efficiency. This leadership position offers a chance to shape a high-performing, customer-focused culture aligned with Arjo values and strategic priorities.

Pay / Benefits

• training and professional development
• competitive package

Responsibilities

• Lead and develop a high-performing Customer Service team aligned with Arjo values
• Coach and mentor team members to foster growth
• Own analytics, governance and operational excellence for Customer Service
• Oversee customer administration and business support processes across the business
• Develop automation and implement best practices across UKI
• Drive performance, insights and continuous improvement in customer service

Key requirements

• Experience leading high-performing customer service teams
• Strong track record of improving complex customer service processes
• Ability to lead through change and drive cross-organisational collaboration
• Customer-first mindset with commercial awareness
• Proven capability in analytics, governance and operational delivery
• Strong leadership, motivation and people development skills

• leadership
• coaching
• communication
• customer service analytics
• governance
• process improvement

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