Operations Manager

Overview

In this role you will drive excellent store execution and embed routines that improve availability, reduce waste, and control shrink across Ambient, Fresh, and General Merchandising in large-format stores. You’ll lead and develop managers to uphold high store standards and coach teams to deliver a customer-focused selling agenda. You’ll work with cross-functional teams to optimize processes, wage control, and contractual base management, delivering measurable improvements and a people-centric leadership approach.

Pay / Benefits

• Colleague discount
• Discretionary company bonus scheme
• Enhanced electric car scheme
• Company pension
• Wellbeing services (GP, EAP, counselling)
• Colleague recognition programme

Responsibilities

• Deliver consistent store execution and embed routines to improve availability, waste, and shrink.
• Review and optimize store processes to meet KRAs and metrics for availability, waste, and shrink.
• Lead, coach and develop store managers and teams to achieve high standards across Ambient, Fresh, George and General Merchandising in large-format stores.
• Ensure adherence to base management contracts and wage controls.
• Drive the shrink agenda and ensure the POS one best way is followed to communicate value to customers.
• Foster a culture of servant leadership, empathy, transparent decision-making, and empowerment on the shop floor.
• Collaborate across teams to ensure smooth operations and a seamless customer experience.
• Utilize data to drive operational improvements and maintain compliance with legal and policy requirements.

Key requirements

• Experience managing diverse teams in a large-format retail environment.
• Strong operational knowledge across food and non-food departments.
• Track record of improving availability, reducing waste, and managing shrink.
• Ability to develop large teams and manage change with resilience.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organizational skills and focus on customer service.

• Coaching and leadership
• Collaboration and teamwork
• Empathy and servant leadership
• Data-driven decision making
• Shrink management and waste reduction
• POS process adherence and value messaging to customers

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