Business Transformation Manager / Change Consultant

Overview

In this role you will lead discovery and change assessment work within a high-profile university transformation programme. You will shape a pragmatic change management approach and adoption plan to improve processes, operating models, and user experience across a complex stakeholder landscape. You’ll collaborate with cross-functional teams to validate future-state processes and define measurable benefits. This is an impactful, technology-enabled transformation with organisation-wide implications in the higher education sector.

Pay / Benefits

• Competitive day rate

Responsibilities

• Lead initial discovery and change assessment phase
• Assess business impacts, risks, and readiness
• Develop and deliver change management strategy and adoption plan
• Validate and improve future-state business processes
• Design and document operating model including roles, ownership, and governance
• Facilitate stakeholder engagement workshops
• Produce communications, training, and engagement plans
• Define measurable benefits and tracking mechanisms

Key requirements

• Experience with business transformation and organisational change programmes
• Change management, adoption, and business readiness
• Operating model design and implementation
• Business process improvement and optimisation
• Benefits realisation and value tracking
• Stakeholder engagement within complex organisations
• Workshop facilitation and senior stakeholder management
• Higher Education sector experience
• Accommodation, housing, student services, or customer service transformation programmes
• Experience with SaaS platform implementations
• Familiarity with self-service, automation, and digital service transformation initiatives

• Stakeholder management
• Workshop facilitation
• Communication and engagement
• SaaS platform implementations
• Self-service, automation, and digital service transformation

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