IT Onsite Support Engineer

Overview

In this role, you will provide day-to-day IT support to Head Office users, ensuring reliable technology and minimal business disruption. You will collaborate with the IT team and stakeholders to deliver customer-focused services across UK sites. You’ll handle incidents, onboarding, and hardware/software provisioning while promoting self-sufficiency through effective guidance. This position offers impact through maintaining smooth operations and supporting a modern, connected workplace.

Responsibilities

• Provide IT support to Head Office users via in-person, Teams, and email interactions
• Deliver high-quality, customer-focused IT support and own incidents from intake to resolution
• Act as a trusted point of contact and build strong relationships with users
• Own incidents and service requests, escalating as needed to internal or third-party teams
• Progress incidents to resolution within SLAs and coordinate with internal/external providers
• Educate users on AV and conferencing tools to enable confident, effective meetings
• Perform daily operational tasks and administrative duties as directed by the Local Infrastructure Manager
• Coordinate onboarding and provisioning of user accounts, devices, and equipment
• Maintain accurate lifecycle tracking of end-user IT assets in the asset management system
• Coordinate hardware replacements and repairs with suppliers and service providers
• Install, configure, and support approved software on end-user devices per IT standards
• Assist with procurement and management of mobile devices and changes
• Handle confidential information with discretion

Key requirements

• 2+ years in IT Support or similar role
• Ability to work independently and with a wider team
• Experience contributing to projects within a team
• Willingness to work on-site at Head Office on Mon, Tue, and Thu with flexibility to adjust
• Flexibility to travel between sites as required

• Effective communication
• Customer-focused mindset
• Proactive attitude
• IT support and incident management
• AV and conferencing technology support
• Software deployment and configuration

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