Company: AWD online
Location: City of Westminster
Job Description:
AWD online is seeking a Service Delivery Manager / IT Service Desk Manager to lead a busy IT Help Desk, drive performance against SLAs, and champion customer service. This hands-on role provides technical expertise on IT support issues and projects while collaborating with senior leadership.
Based in Covent Garden, London, the role oversees the Help Desk and IT Support Engineers, driving ticket resolution, reporting, and continuous improvement across client sites.
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Posted: October 9th, 2026