Overview
In this role you help ensure a smooth, member-focused operation at the Gosforth gym. You will lead by example, foster strong member relationships, and contribute to safety and sales goals within a collaborative team. The role blends frontline service with operational duties, offering a chance to shape the fitness experience and support the club’s mission of wellbeing. You’ll work in a supportive environment with opportunities to grow.
Pay / Benefits
- free gym membership
- health assessments
- retail discounts
- pension options
Responsibilities
- Manage club operations during shifts, including opening and closing
- Prioritize member satisfaction and build relationships with members
- Lead by example, guiding colleagues and upholding high quality standards
- Conduct tours for prospective members, highlighting unique benefits
- Oversee health and safety protocols and address issues promptly
- Assist in achieving sales targets
- Be able to swim to a high standard and cover Lifeguard breaks
- Support overall club operations and guest experience
Key requirements
- Demonstrable sales experience
- Excellent communication skills
- Collaborative, proactive and customer-service oriented
- Ability to quickly grasp the business and contribute to goals
- Willingness to train and cover Lifeguard duties, including swimming to a high standard
- customer service orientation
- strong communication
- collaborative mindset
- sales experience
- awareness of health and safety protocols
- ability to perform tours and demonstrate facilities
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