IT Service Desk Team Lead – Hybrid, Growth & KPI Impact

Fenwick is seeking a Service Desk Team Leader to head the day‑to‑day IT service desk operations from the Newcastle office, balancing hands‑on support with leadership and stakeholder engagement.

You will drive service improvements, monitor KPIs, and coordinate resources to resolve incidents within agreed SLAs, while coaching colleagues and promoting excellent end‑user experience. Hybrid working is offered.

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