Debt Recovery Officer

Start Date: ASAP

Job Description

Service Care Solutions are recruiting on behalf of a local authority in London for a Debt Recovery Officer to join the team on a temporary basis. The postholder will recover and enforce collection for a variety of debts, including Housing Benefit Overpayments, in an efficient and objective manner.

Key Responsibilities

• Manage a portfolio of debts including Council Tax, Parking and Road Traffic, Housing Benefit Overpayments, Adult Social Care and Sundry Debt, using appropriate recovery and enforcement methods.
• Take ownership of cases from initial contact through to payment, including negotiating repayment arrangements, monitoring defaults and progressing appropriate legal enforcement action.
• Provide professional advice and assistance to customers, responding to telephone, written and electronic enquiries, complaints and complex casework while maintaining a customer-focused approach.
• Liaise with legal services, enforcement agents, debt collection agencies and other stakeholders, maintaining accurate records and producing reports to support effective debt recovery and service performance.

Candidate Criteria

• Proven experience within debt recovery, revenues, enforcement or a similar environment, with a good understanding of relevant recovery processes and procedures.
• Excellent communication, negotiation and influencing skills, with the ability to deal professionally and sensitively with distressed, challenging or vulnerable customers.
• Strong numerical, analytical and problem-solving abilities, with experience of managing competing priorities, making sound decisions and working effectively under pressure.
• Good IT skills, including experience using Microsoft Office and a range of IT systems, alongside the ability to interpret legislation, policies and procedures and explain them clearly to customers.

Service Care Solutions also offers a referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive compensation for the referral once their probationary period has been completed.

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