Senior Customer Success Manager, Corporate – Life Sciences

Overview

As a Senior Customer Success Manager at AlphaSense, you will lead the most strategic, high-value corporate accounts. You’ll drive multi-unit adoption and long-term ROI by coordinating cross-functional efforts and delivering expert training. You’ll translate usage data into actionable Adoption and Value Realization plans, aligning product capabilities with client objectives. You’ll own on-site engagements, executive conversations, and product feedback loops to influence renewals, expansions, and our broader playbook. This role combines strategic influence, technical fluency, and client partnership in a fast-paced, growth-focused environment.

Responsibilities

• Influence multiple business units and senior leaders to drive renewals and expansions across global, complex organizations
• Architect multi-quarter adoption roadmaps and translate usage into tangible business value
• Lead onboarding and ongoing training to establish strong foundations for widespread adoption
• Steer technical discussions around APIs, MCPs, and LLMs with technical stakeholders
• Demonstrate executive presence in virtual and on-site settings to connect AlphaSense to senior business objectives
• Own high-stakes on-site engagements and run Client Lunch & Learns tailored to diverse user groups
• Contribute to cross-functional initiatives (product feedback, mentorship, process innovation) to improve team efficiency
• Maintain deep product and vertical expertise to manage a strategic portfolio

Key requirements

• 4-6+ years in Customer Success or Account Management with a track record of managing strategic portfolios
• Ability to travel ~20% of time
• Experience with Life Sciences clients (Pharma, Biotech, Medical devices, Diagnostics) and familiarity with competitive intelligence and clinical/ commercial workflows (bonus)
• Technical acumen to handle data integrations, APIs, and AI-driven market intelligence solutions
• Ability to identify the 5% of users who drive sentiment and influence within an account and focus on high-level outcomes
• Excellent cross-functional collaboration and onsite communication skills
• Natural leadership in fast-paced environments and willingness to contribute to AlphaSense playbooks through mentorship

• Executive presence
• Cross-functional collaboration
• Mentorship and leadership
• APIs
• Managed Content Providers (MCP)
• Large Language Models (LLMs)

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