Customer Success Manager – French Speaking

Overview

As a Customer Success Manager at Busuu, you help customers achieve tangible outcomes with our language solutions. You’ll build lasting client relationships, ensure adoption and goal attainment, and drive retention and expansion in a SaaS environment. You will collaborate with sales and product to translate client needs into actions and showcase Busuu’s value. This role offers meaningful impact by shaping how organisations scale language learning across teams. Your work supports Busuu’s mission to empower people through languages.

Pay / Benefits

• Private health insurance
• Training budget for learning and conferences
• Flexible working hours
• Hybrid or remote working model
• Office perks (snacks, breakfast)
• Enhanced maternity and paternity leave

Responsibilities

• Build strong, long-term relationships with clients
• Ensure clients maximise Busuu usage and achieve agreed KPIs
• Develop and execute strategies to improve retention and enable account growth
• Onboard new clients and enable implementation across organisations
• Collaborate with sales and product to translate business needs into solutions
• Drive customer references, case studies and referrals
• Identify local market trends and monitor competitive landscape

Key requirements

• 3+ years in Customer Success/Client Relationship/Account Management in a technology/SaaS environment
• Fluency in French and English
• Entrepreneurial, solutions-focused mindset with client-centric approach
• Ability to interpret and present client data to customers
• Proven ability to identify problems and devise smart solutions
• Experience with enterprise-sized SaaS clients

• client-centric
• proactive problem-solver
• strong communication
• SaaS account management
• data interpretation and presentation
• enterprise client management

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