Senior Contracts Manager

Overview

In this role you will own the contractual and commercial management of complex customer projects and operational services for a global technology organisation. You will work across cross-functional teams to govern live contracts, manage risks, and drive performance against SLAs and KPIs. Your work will shape commercial outcomes in mission-critical environments and help ensure smooth project delivery and service continuity. This is a hybrid, London-based position with a focus on live project management and stakeholder collaboration.

Responsibilities

• Manage complex customer, supplier and partner contracts throughout the delivery and operational lifecycle
• Analyze obligations, deliverables, liabilities, warranties and commercial risks
• Own contractual change control including change requests, variations, impact assessments, approvals and notices
• Review claims, assess contractual validity and commercial exposure; prepare company claims and entitlements
• Monitor service performance: SLAs, KPIs, availability, P1/P2 incidents, service credits and corrective actions
• Establish and maintain contract governance frameworks; chair regular reviews
• Maintain contract risk registers with mitigation and escalation
• Manage disputes and escalations per governance procedures
• Collaborate with Operations, Engineering, Sales, Presales, Finance, Procurement, Supply Chain and Legal
• Maintain contractual records, correspondence, notices, approvals and audit trails
• Produce management information on service performance, risk, commercial position, change and actions
• Maintain telecommunications knowledge to challenge technical issues and assess contractual implications

Key requirements

• 7–10+ years’ experience in contract, commercial or operational contract management
• Strong experience managing complex post-award customer contracts
• Experience with contractual change, variations, claims, risk and dispute management
• Experience managing SLA-driven operational or managed-service contracts
• Strong commercial and financial understanding
• Experience managing senior customer and internal stakeholders
• Experience within telecommunications, rail, defence, utilities, infrastructure or another mission-critical environment
• Telecommunications or critical-network knowledge advantageous

• stakeholder management
• analytical thinking
• clear communication
• contract management
• change control processes
• risk management

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