Deputy Team PA Lead (Private Client Group)

Overview

In this role, you support the Private Client Group’s PA function, helping to lead a team across UK offices. You’ll coach, develop and manage PAs, drive process improvements and ensure consistent, high-quality service. You’ll partner with the Support Team Leader to implement new ways of working, onboarding, and performance management. The opportunity combines leadership growth with hands-on operational delivery in a client-focused setting. You will shape the team’s culture and contribute to impactful, cross-office operations.

Pay / Benefits

• 25 days’ holiday (plus bank holidays)
• Pension arrangements
• Volunteering days
• Health and wellbeing support
• Employee discounts
• Bonus review opportunities

Responsibilities

• Oversee day-to-day management of the Team PA function, including 1:1s, wellbeing, engagement, attendance, development and performance
• Provide guidance on service delivery, processes and day-to-day queries to PAs
• Coach and support people management, including coaching conversations and team development initiatives
• Assist with recruitment, onboarding and training of new colleagues
• Foster engagement, collaboration and an inclusive team culture
• Monitor performance, quality standards and service delivery measures
• Identify opportunities for continuous improvement and support change initiatives
• Act as SME for Team PA processes within the Private Client Group and embed new ways of working
• Conduct quality assurance reviews and provide coaching and feedback
• Support operational projects to improve efficiency, consistency and client service
• Escalate risks, issues and service concerns as needed
• Provide complex administrative and legal support to senior stakeholders across the Private Client Group
• Assist with billing, financial administration and client correspondence
• Produce reports, management information and operational data
• Support wider business development, client service and professional support activities

Key requirements

• Experience in legal support, legal administration or professional services support
• Experience coordinating, mentoring or guiding team members
• Ability to manage competing priorities and deliver high-quality client-focused work
• Experience building relationships across multiple teams or locations
• Experience supporting operational processes and driving service or process improvements
• Strong organisational skills and attention to detail
• Ability to work independently, make decisions and escalate appropriately
• Effective written and verbal communication skills
• Proficiency with Microsoft Office and business systems including document management and workflow tools
• Ability to handle confidential information with discretion

• Strong communication
• Coaching and mentoring
• Relationship building
• Collaborative mindset
• Microsoft Office
• document management and workflow tools

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