Clinical Services Manager

Responsibilities

• Hold Service Managers accountable for their allocated floors, including care delivery, resident experience, mealtimes, personal choice and environmental standards.
• Oversee audits covering medication, wound care, falls, infection control, nutrition, hydration, care plans and documentation.
• Analyse trends, risks and incidents, implementing measurable improvement plans and embedding lessons learned.
• Ensure compliance with CQC standards, statutory requirements and company policies.
• Lead, supervise, mentor and performance-manage Service Managers, strengthening clinical leadership and accountability.
• Promote person-centred dementia and nursing care, meaningful engagement, emotional support and positive resident outcomes.
• Lead safeguarding and clinical investigations, with timely reporting and effective corrective action.
• Monitor quality, workforce, operational and resident-experience KPIs and provide clear performance reports.
• Support the effective implementation of care systems, including Radar, eMAR and Nourish Care.
• Work collaboratively with residents, families and internal and external stakeholders to improve safety and quality.

Key Requirements

• Registered Nurse (RGN/RMN) with an active NMC PIN.
• Leadership, management or mentorship qualification.
• Significant experience in a large older people’s care or nursing home, with at least three years in the sector.
• A strong track record of turnaround, quality improvement and service change.
• Experience of achieving Good or Outstanding CQC ratings and working with the Single Assessment Framework.
• Strong knowledge of clinical auditing, governance, safeguarding, infection control, health and safety, dementia care and relevant legislation.
• Confident communicator with the resilience to manage sensitive issues, competing priorities and operational challenges.
• Proven ability to lead, coach and develop teams.
• Strong IT skills and experience using electronic care systems.

Benefits

• On-site parking
• DBS Certificate paid for by Excelcare
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Comprehensive Induction Program
• Refer a Friend Scheme rewarding up to £500 for every person you refer
• Blue Light Card membership reimbursement where you can access a wide range of discounts
• Team Appreciation Days
• Long service awards

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