Senior Practice Operations Manager

Overview

In this role you lead strategy and operational plans for Banbury Cross Health Centre to ensure safe, effective and sustainable patient care. You’ll oversee multi-disciplinary services, drive performance and resource management, and influence senior stakeholders to align with organisational goals. You will apply strategic insight to coordinate activities across functions and support decision-making with a focus on continuous improvement. You’ll work with autonomy to shape service delivery, governance, and financial performance in a mission-driven, not-for-profit environment. This is a chance to impact patient outcomes at scale within the NHS and primary care sector.

Responsibilities

• Develop and translate strategy and operational plans for the area of responsibility
• Coordinate cross-functional activity to enable efficient, safe, high-quality service delivery
• Balance quality, service and financial considerations in day-to-day operations
• Contribute to budget and resource management with P&L accountability where applicable
• Support performance management, coaching, and development of the team
• Apply governance, risk and compliance frameworks and support assurance activities
• Engage with stakeholders and senior leaders to align priorities and enable coordinated decision-making
• Drive service development, transformation and integration initiatives to improve outcomes

Key requirements

• Relevant degree or equivalent professional experience in operations, healthcare, business or related field
• Knowledge of strategic planning, operational management and performance frameworks
• Understanding of governance, regulatory requirements and organisational policies
• Experience in complex operational environments or across multiple disciplines
• Experience contributing to service planning, delivery and improvement initiatives
• Desirable: experience in primary care or GP practice
• Strong analytical and business intelligence skills with ability to interpret data and inform decisions
• Commercial awareness with P&L responsibility in a large organisation

• Strong communication and influencing skills
• Collaborative and cross-functional leadership
• Problem solving and analytical thinking
• Business intelligence
• Data interpretation and performance measurement
• Financial management and budgeting

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