IT Operations Manager

Overview

In this role you will lead and evolve the design, deployment and 24/7 operation of data centre and cloud infrastructure. You will drive Infra as a Service/Platform as a Service, embed DevOps and IaC practices, and ensure secure, scalable platforms. You will guide a high-performing team to deliver reliable services, manage risks, and support business growth. The position offers hybrid work and close collaboration with cross-functional stakeholders to shape resilient infrastructure at TransUnion.

Pay / Benefits

• 26 days annual leave
• bank holidays
• wellness days
• private health care
• pension scheme
• employee stock purchase plan

Responsibilities

• Lead design, deployment, maintenance and 24/7 operation of data centre and Azure infrastructure (Nutanix, Windows, Linux, storage, virtualization).
• Provide IaaS and PaaS capabilities to delivery and operations teams, ensuring reliable services.
• Embed DevOps and IaC practices to automate deployments and enable rapid, consistent platform changes.
• Monitor availability, performance, capacity and proactively resolve issues; plan for growth.
• Maintain service availability of at least 99.9% with disaster recovery and business continuity planning.
• Implement security policies, coordinate vulnerability assessments and respond to infrastructure incidents.
• Lead, coach and develop the Platform and Infrastructure team and promote continuous improvement.
• Plan and deliver infrastructure projects within time and budget, coordinating with PMO, stakeholders, vendors and MSPs.
• Maintain accurate diagrams, inventories, configuration records and operational documentation; report on performance, incidents, capacity, risks and project status.

Key requirements

• Experience leading enterprise infrastructure operations across data centre and cloud environments with service delivery responsibility.
• Experience managing and developing infrastructure teams in a 24/7 environment.
• Strong knowledge of resilience, capacity planning, disaster recovery, business continuity and incident response.
• Experience planning and delivering infrastructure projects with internal stakeholders, vendors and MSPs.
• Knowledge of security/regulatory frameworks (ISO 27001, NIST, PCI DSS, GDPR or HIPAA).

• leadership and people development
• collaboration and cross-functional communication
• problem-solving under pressure
• Microsoft Azure
• Nutanix hyperconverged infrastructure
• Windows and Linux administration

…