Revenue Operations Manager

Overview

In this role you will own the post-sales revenue engine and align Sales Ops with Customer Lifecycle Ops to ensure clean data, repeatable processes, and timely signals from signature to renewal and expansion. You will partner with CS leadership, AMs, CSMs and Finance to turn usage and contract data into early warnings and growth opportunities. This is an individual contributor role aimed at shaping post-sales operations in a scaling SaaS business and driving measurable impact across onboarding, adoption, renewals, and expansions.

Pay / Benefits

• flexible hybrid working
• diverse company culture
• equity options for staff
• continuous learning and exploration of new tools
• private health insurance (Vitality)
• global volunteering policy

Responsibilities

• Design and run the signal framework for expansion, upsell, and renewal risk using product usage, health data, and contract data
• Build automation that routes alerts to the right owner with clear escalation paths
• Own entitlements accuracy across Salesforce, CPQ and product access, ensuring correct buying and clean offboarding
• Create and continuously improve post-sales playbooks for onboarding, adoption, renewals, and expansion
• Collaborate with CS leadership on onboarding, engagement, adoption, and retention processes and health tracking
• Manage renewals operating rhythm with CS and Finance for pipeline visibility, forecast accuracy and timely renewals
• Administer Salesforce CPQ for post-sales motions and ensure policy compliance and renewal intent visibility
• Own post-sales systems architecture and data flows across the tech stack ensuring clean, connected data
• Apply AI tooling to automate analysis, speed insights, and reduce manual work in post-sales workflows
• Coordinate with enablement to train AMs/CSMs on systems, processes, and playbooks to ensure adoption
• Oversee book-of-business allocation for AMs/CSMs to balance territory coverage
• Report on post-sales KPIs including gross/net revenue retention, renewal rates, expansion pipeline, and health trends
• Deliver data-driven insights as part of weekly business reviews

Key requirements

• 4+ years in Revenue/CS/Sales Operations at a B2B SaaS company with post-sales focus
• Hands-on Salesforce expertise, including CPQ knowledge
• Experience with CS platforms and CS tech stack tools
• Proven track record building automations, health scores, or signal frameworks
• Strong grasp of subscription mechanics (ARR, NRR, GRR, renewals, amendments, co-terming)
• Practical AI proficiency and comfort using AI tools to automate workflows and analyze data
• Ability to translate between Sales, CS and Finance and earn trust with senior stakeholders
• Structured, proactive approach to identifying gaps, designing fixes, and delivering results
• Knowledge of data tooling or integration (SQL, Snowflake, Zapier) is a plus
• Interest in energy, freight, commodities space or data & analytics is a plus

• collaborative
• data-driven decision making
• proactive problem-solving
• Salesforce CPQ
• Salesforce (general)
• CS platforms

…