Biscuit Recruitment is delighted to be exclusively partnering with a purpose-driven premium chocolate brand as it builds its founding UK team ahead of launch.
With a commitment to sourcing exceptional cacao directly from farming communities, the company is building a premium brand that combines outstanding products with meaningful social impact.
We’re looking for an Operations & Customer Experience Executive to become one of the business’s earliest employees. This is an incredibly varied role where no two days will look the same.
You’ll play a central part in ensuring the business runs smoothly behind the scenes, supporting customer experience, Shopify operations, fulfilment, logistics and day-to-day commercial administration.
You’ll work closely with both the founder and the Founder’s Associate, helping establish the operational foundations of a growing consumer brand.
Responsibilities will include:
- Manage Shopify orders and day-to-day website administration
- Deliver an exceptional customer experience across all customer enquiries
- Coordinate fulfilment and logistics with third-party partners
- Monitor stock levels and inventory reporting
- Support product launches and marketing campaigns
- Coordinate samples, events and promotional activity
- Assist with retailer onboarding and operational administration
- Identify opportunities to improve processes and customer experience
- Provide broad operational support wherever needed as the business grows
What we are looking for:
- Ideally experience within a consumer brand, ecommerce business or startup environment
- Experience using Shopify or similar ecommerce platforms
- Excellent organisational skills and strong attention to detail
- A proactive, hands-on approach
- Outstanding customer service skills
- Confidence juggling multiple priorities
- A genuine interest in purpose-driven consumer brands
- Most importantly, you’ll enjoy rolling up your sleeves, taking ownership and helping build something from the very beginning!
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