Sales Operations And Customer Service Executive Team Leader

Sales Operations & Customer Service Executive Team Leader

London (office-based) | ASAP start | Up to £40,000 DOE

Join a growth group company with global brands.

Got Frasers and SDI experience and love making things run like clockwork? Join a reputable group with global brands as their Sales Operations and Customer Service Team Leader. You’ll lead a sharp service team, own the orderbook, and be the go-to expert for your customer group – keeping sales, stock and service perfectly aligned.

What you’ll own

• Lead, coach and upskill the team – tools, training, performance and KPIs.
• Build and manage accurate orderbooks that hit customer needs and business targets.
• Analyse orders, flag risks early, and fix blockers before they become delays.
• Partner daily with Sales, Logistics and Warehouse to keep deliveries smooth.
• Be the trusted face to key customers – clear comms, strong relationships, occasional visits.

What you’ll bring

• SDI / Frasers Group experience. Essential.
• Confident people leader: positive, urgent, and solutions-first.
• Commercially aware, super organised, obsessed with detail.
• Solid Excel / MS Office skills.

If you’re ready to lead from the front and make customer service a competitive advantage,

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