Assistant Manager Front Office

Overview

In this role, you lead Front Office operations at Andaz London Liverpool Street, ensuring seamless guest arrivals, service recovery and smooth group handling. You will coach and develop the Front Office team while driving guest satisfaction and upselling opportunities. Working closely with leadership, you implement action plans to hit KPIs and uphold Hyatt standards in a vibrant, fast-paced setting. This is a chance to shape memorable guest experiences within a renowned luxury hotel.

Pay / Benefits

• 12 complimentary nights across Hyatt Hotels
• Discounted hotel stays for you and family/friends
• Free monthly massages
• Access to hotel gym
• Free meals on duty in colleague restaurant
• Uniform provided and complimentary laundry service for work attire

Responsibilities

• Lead on guest queries and service recovery with effective resolutions
• Oversee Front Office functions during your shift
• Coach and develop Senior Hosts and Andaz Hosts
• Ensure daily operational tasks meet standards and timelines
• Monitor credit limits and open folios for compliance
• Review arrivals, preferences and room allocations for seamless check-in
• Coordinate group arrivals and allocations per group requirements
• Collaborate with Front Office leadership to meet goals (guest satisfaction, upselling, World of Hyatt enrolments)
• Support health and safety procedures including emergencies and incident reporting
• Prepare and execute departmental action plans to achieve KPIs

Key requirements

• Hospitality professional with Front Office or guest-facing hotel experience
• Experience supporting, supervising or leading a team
• Strong understanding of Front Office operations
• Confident delivering exceptional guest experiences and driving service excellence
• Highly organised, guest-focused, effective communicator
• Ability to coach colleagues and thrive in a fast-paced environment

• Strong communication
• Coaching and mentoring
• Guest focus
• Front Office operations
• Upselling opportunities
• World of Hyatt enrolments

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