Director of Service (Cleaning)
London & South East Region
Location: London & South EastRegular travel throughout the region required
Lead Service Excellence Across a Prestigious Portfolio
At Kingdom Services Group, we believe our people are the driving force behind our success. With over 11,500 colleagues operating across more than 5,000 customer locations, we provide market-leading Security, Cleaning, Recruitment and Training solutions throughout the UK.
We are seeking an experienced, commercially focused and inspirational Director of Service to lead our Cleaning operations across the London & South East region.
This is an exceptional opportunity for a senior operational leader who thrives on building customer relationships, developing high-performing teams and driving service excellence across a multi-site portfolio. The successful candidate will play a pivotal role in delivering Kingdom’s vision while acting as an ambassador for our CARE values.
About the Role
As Director of Service, you will be responsible for the strategic and operational leadership of a significant customer portfolio, ensuring outstanding service delivery, colleague engagement and commercial performance.
You will work closely with customers, operational management teams and Kingdom Head Office functions to deliver best-in-class cleaning services while identifying opportunities for continuous improvement and growth.
Key Responsibilities
Customer & Operational Excellence
- Deliver best-in-class service through a controlled operational structure and robust management processes.
- Build strong strategic and operational relationships with clients, acting as Kingdom’s senior representative.
- Lead contract development plans and improvement initiatives across the portfolio.
- Implement and oversee meaningful management information and reporting to monitor service performance.
- Ensure operational standards, compliance and contractual obligations are consistently achieved.
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