Quality Engineer

Overview

In this role you support quality leadership across manufacturing and operations to improve product quality, reliability and customer satisfaction. You’ll work with production, engineering and supply chain to investigate issues, drive root-cause analyses and implement corrective actions. You will manage quality records and audits, and contribute to continuous improvement projects within a safety‑driven, collaborative environment. This position offers exposure to cross‑functional teams and a pathway to grow within the Quality and EHS function.

Pay / Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme
• Life assurance
• Employee Assistance Program
• Cycle to Work scheme

Responsibilities

• Investigate customer complaints, warranty issues and internal non-conformances to identify root causes and implement corrective actions
• Manage quality records, complaints and corrective actions within the Q-Pulse Quality Management System
• Facilitate root cause analysis using recognised quality tools and methodologies
• Collaborate with production and engineering to improve processes and reduce defects
• Monitor quality performance metrics and prepare management reports
• Conduct product and process audits to ensure compliance with procedures and standards
• Liaise with customers regarding quality concerns and provide updates and resolution plans
• Support supplier quality activities and contribute to supplier performance improvement initiatives
• Assist with continuous improvement projects across manufacturing and operational processes
• Ensure compliance with Health & Safety, Environmental and Quality requirements

Key requirements

• Experience in quality engineering, quality assurance or manufacturing quality
• Knowledge of quality management systems and non-conformance processes
• Experience investigating customer complaints and implementing corrective actions
• Strong problem-solving and root cause analysis skills
• Effective communication with customers and internal stakeholders
• Good IT skills including Microsoft Office
• Strong organisational skills with ability to manage multiple priorities
• Understanding of manufacturing processes and quality control principles

• Strong communication
• Problem-solving orientation
• Organisational skills
• Quality management systems
• Non-conformance handling
• Root cause analysis

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