GP Practice Manager

Overview

In this Practice Manager role you oversee the day-to-day operations of two Sheffield GP sites within Forge Health Group. You will provide operational and people leadership, ensuring safe, patient-centred services and strong governance. You’ll drive HR, complaints handling, and quality improvement while managing finances and contracts. The role offers scope to influence service delivery and support a diverse, high-performing team in a well-established training practice.

Pay / Benefits

• competitive salary
• NHS Pension Scheme membership
• ongoing professional development opportunities
• opportunity to influence two-site service delivery
• prospective involvement in local healthcare partnerships
• progressive practice culture

Responsibilities

• Oversee day-to-day operation of both sites and ensure responsive services
• Coordinate workforce planning and staff rotas; manage recruitment, induction and retention
• Lead HR processes and performance management; support staff wellbeing
• Act as complaints lead; investigate, respond and drive learning from feedback
• Lead quality improvement projects and governance activities; support CQC readiness
• Support delivery of primary care contracts and monitor service performance
• Foster cross-site communication and a collaborative, patient-centred culture
• Provide strategic input to practice development with GP Partners and wider team

Key requirements

• GP NHS management experience
• Strong HR and people-management knowledge
• Experience with rota management and workforce planning
• Experience handling patient concerns or complaints
• Knowledge of GP practice finance: budgeting, income streams, claims, reimbursement, financial monitoring
• Excellent communication and interpersonal skills
• Strong organisational and prioritisation skills
• Ability to work autonomously and make management decisions
• Ability to use data to support decision-making
• Good IT skills

• Strong communication
• Problem-solving and collaborative mindset
• Leadership and staff development
• Adaptability and resilience
• SystmOne (desirable)
• Budgeting and financial monitoring

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