Workday Consultant – Partner Lead

Overview

In this role you will act as the technical bridge between Partners and Kainos PTA, delivering PTA expertise and enablement while shaping the Partner experience. You will own technical relationships, drive documentation and materials, and support onboarding and deployments. The role offers a growth path toward Customer Value Management, expanding your impact on adoption, satisfaction, and retention. Some travel is expected as you combine technical depth with strategic partnership work.

Responsibilities

• Act as a subject-matter expert in PTA and provide authoritative technical guidance to Partners and internal teams
• Serve as the primary technical contact for Partners, answering queries and troubleshooting to support successful PTA outcomes
• Own and continuously improve partner-facing documentation, training materials, user guides, and sales enablement content
• Support onboarding and tenant setup for PTA deployments and contribute to operational frameworks
• Bridge Partners with Services, Support, and Product Development to ensure a seamless experience and communicate with Workday on PTA-related topics
• Manage escalations and coordinate with technical support to resolve platform issues promptly
• Advocate for Partner needs in roadmap planning and communicate feedback to Product and Development teams
• Develop and maintain relationships with key stakeholders and drive long-term value delivery in the evolving PTA adoption program
• Define and track value metrics, adoption, and outcomes with customers, linking Workday roadmaps to PTA value
• Collaborate with Account Directors/Managers to identify upsell/cross-sell opportunities based on customer usage

Key requirements

• Workday HCM certified
• Consulting experience in professional services or technology environments
• Hands-on PTA experience or ability to become PTA expert quickly
• Experience with Workday implementations, deployment, configuration, and tenant setup
• Ability to translate customer needs into operational solutions and lead cross-functional workstreams
• Experience in a technical, customer- or partner-facing role with trusted relationships
• Experience creating and maintaining clear technical documentation and enablement materials
• Strong networking and relationship-building skills across SME to senior stakeholders
• Experience in an agile, tech-focused or Cloud SaaS environment
• Ability to operate in a fast-moving, adapting environment

• Networking and relationship-building
• Effective communication with stakeholders
• Problem-solving and agile mindset
• Pay Transparency Analyzer (PTA) expertise
• Workday HCM knowledge and implementation experience
• Tenant setup and deployment

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