Lead Researcher, Verification Experience

Overview

As Lead Design Researcher for the Verification Experience squad, you will blend hands-on research with people leadership and strategic direction. You set priorities, guide a team of researchers, and ensure evidence targets the most impactful customer and business problems. You personally lead strategic studies while scaling research quality and capability across the squad. You collaborate with product, design, engineering and analytics to drive human-centered decisions and measurable impact.

Responsibilities

• Set clear research priorities aligned with squad and business goals
• Shape research strategy and translate findings into product direction
• Clarify learning priorities (now, next, future) for teams
• Lead and develop researchers, providing coaching and performance feedback
• Remain hands-on on strategic or complex projects while raising team quality
• Influence stakeholders to champion customer-centered decisions
• Set ambitious goals and advocate for quality and human-centered design
• Encourage use of AI and emerging tools to improve speed/quality while maintaining rigor

Key requirements

• 6+ years of product research experience, including managing researchers
• Strong ability to develop people, set expectations, and provide coaching and feedback
• Proven ability to partner across Product, Design, Engineering and Analytics
• Track record of connecting customer evidence to business outcomes and driving opportunities
• Empathy and focus on customers’ needs in decision making
• History of growing research influence across product teams and with senior stakeholders
• Ability to shape research and product direction across a squad with a focus on quality and human-centered design

• empathy
• people leadership
• coaching and feedback
• qualitative research
• quantitative research
• mixed-methods research

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