Service Engineer – Crawler Cranes & Foundation Machines

Overview

In this role you service, inspect and repair crawler cranes and foundation machinery for customers on-site or at depots, ensuring quality and timely fixes. You work closely with the depot support team, uphold safety and manufacturer guidelines, and build strong customer relationships to drive satisfaction and repeat business. The position combines hands-on maintenance with diagnostic problem-solving in a customer-focused environment. This is an opportunity to contribute to an industry-leading manufacturer and impact field service performance.

Pay / Benefits

• Competitive salary and benefits
• Training and personal development
• Secure and progressive work environment

Responsibilities

• Carry out servicing, inspection and repair of foundation machinery on customer premises, on-site or at depot as needed
• Diagnose faults and take appropriate action
• Return warranty/other parts with proper packing and labeling, on time
• Read, understand and file all service information
• Work strictly in line with manufacturer guidelines
• Escalate issues related to damaged equipment
• Maintain effective relationships with depot support and assist others as required
• Uphold health and safety requirements in the workplace
• Support administrative tasks and ensure paperwork is completed on time
• Develop rapport with customers and coordinate to meet their needs
• Ensure repair sites are clean and meet customer expectations post-work
• Suggest improvements to work processes to drive efficiency

Key requirements

• Satisfactory completion of an apprenticeship in a related industry to NVQ level 3 or equivalent
• Experience in heavy plant or a relevant industry
• CSCS Card
• Slinger and signaller

• Customer focus
• Communication
• Teamwork and collaboration
• Servicing, inspection and repair of foundation machinery
• Fault diagnosis and repair actions
• Warranty parts handling and logistics

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