Assistant Business Manager

Overview

In this role you will act as a brand ambassador, driving store performance and delivering exceptional customer experiences. You will support the Business Manager in meeting sales targets and coach a team to embody the Charlotte Tilbury standards. The position blends artistry with commercial focus, requiring proactive leadership and collaboration to maintain a premium counter environment. This opportunity offers development, first-access product launches, and a pathway to deeper brand advocacy within a fast-growing global beauty brand.

Pay / Benefits

• life assurance
• birthdays off work
• team sales incentives
• Tilbury Treats rewards platform
• exclusive product launches before general release
• various discounts and perks

Responsibilities

• Drive in-store financial results to exceed targets and KPIs
• Support setting and communicating sales targets to Retail Artists
• Coach the team to uphold CT standards in service and artistry
• Extend customer service beyond in-store experience to build the customer database
• Develop individual and team development plans with regular feedback
• Foster a positive, collaborative team culture and recognize performance
• Propose plans, events and activities to unlock commercial success
• Maintain visuals, counter cleanliness and hygiene standards
• Inspire grooming standards and team presentation

Key requirements

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

• customer-focused leadership
• coaching and feedback
• team collaboration
• retail management
• merchandising standards
• customer service excellence

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