The post holder will be expected to support their team,departmentand organisation to achieve the Trust’sobjectivesanddemonstratethe trust values in their day-to-day work. The post holder will deliver the highest level of network technical support to new and existing customers in person, remotely and over the phone.
- Work as a member of the Network support team to ensure all support tickets, incidents, servicerequestsand changes are executedin accordance withGMMH Service Level Agreements (SLAs) and change management processes.
- Support the Network Team in the day-to-day management of GMMH networks, which includes wired and wireless networks, SDWAN, Firewalls.
- Input into the daily,weeklyand monthly network support checklists.
- Provide a structured approach to diagnosing, assimilatingand interpreting operationalobjectives, risks, and issues.
- To fix diagnosedfaults wherefeasibleor to recommendappropriate solutionsacknowledging and describing the implications for the end customer and for the internal IT teams.
- Investigate, diagnose,testand resolve faults/problems from internal/external stakeholders to a conclusion.
- Organiseplatformenhancements/upgrades
- Supervise cabling contractors and 3rdparty suppliers/vendors when working onTrust sites.
- Good customer facing skills are essential.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
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