Global Head of Customer Experience & AI CRM

Company: Carwow
Apply for the Global Head of Customer Experience & AI CRM
Location: London
Job Description:

Carwow is seeking a Head of Customer to lead the evolution of CRM strategy, moving from batch-and-blast to intelligent, autonomous engagement. You’ll sit at the intersection of data, AI, and commercial strategy, reporting to the Brand and Customer Director and leading a global team.

You’ll define agentic CRM in practice, building systems that learn, adapt, and act in real time to drive lifetime value across buyers, sellers, and partners.

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Posted: July 26th, 2026