Service Desk Specialist – Proactive IT Support & SLAs

Company: Methods
Apply for the Service Desk Specialist – Proactive IT Support & SLAs
Location: Leeds
Job Description:

Methods Business and Digital Technology Limited is seeking a Service Desk Analyst to deliver high‑quality support across multiple channels, owning and resolving incidents throughout the lifecycle. You will communicate effectively with customers, coordinate with technical teams, and maintain accurate records while monitoring SLAs.

The role requires strong analytical skills, clear technical communication, and flexibility to work outside standard hours.

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Posted: October 11th, 2026