Principal Service Desk Analyst – Advanced IT Support Lead

Methods Business and Digital Technology Limited is seeking a Principal Service Desk Analyst to drive resolution of IT incidents across the lifecycle. You will manage escalation, mentor junior analysts, and coordinate responses with internal and external resources to maintain high service levels.

The role requires strong analytical and communication skills, experience on a Service Desk, and hands-on knowledge of Windows Server, Exchange, SQL, SharePoint, and Azure.

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