Senior Complaint Handler: Fair Outcomes & Regulatory Expert

Davies in Preston is seeking a Senior Complaint Handler to lead investigations into complex insurance complaints and ensure fair, evidence-based outcomes. You will balance regulatory requirements with customer care, escalating where needed and coaching peers to raise the quality of responses.

You will work within a collaborative Customer Relations team focused on continuous improvement, governance and learning from feedback to reduce future complaints.

#J-18808-Ljbffr…