This exciting post provides an opportunity to work within a multidisciplinary team of qualified and unqualified staff. You will assist the Safeguarding and Social Work team in collating and compiling safeguarding information and facilitate safe and timely discharge of patients from the hospital. You will have excellent proficiency in Microsoft programmes such as Word, excel, and PowerPoint to support the Safeguarding and Social Work team when preparing reports and documentation. It is also a patient facing role which involves gathering and collating information from medical notes, patients and multidisciplinary team colleagues, to enable a clear, safe and timely plan for discharge to be followed and establish any additional support needed on discharge. This role is part-time 30 hours per week, The role of the social care coordinator involves providing a high quality, efficient and complete administrative support service including diary management to the Safeguarding and Social Work Team working within a multidisciplinary team of qualified and unqualified staff. The post holder will work to improve the discharge experience for patients and their families, by facilitating a safe, timely transition to the patient’s home or ongoing care facility including managing information and referrals both internally and with external stakeholders. The post holder will attend morning board rounds and will interact with colleagues such as occupational therapists and physiotherapists, patients and their relatives in a professional manner.
- Education to diploma level or equivalent or relevant experience, Previous experience of working in a patient / customer facing role
- Experience of inputting accurate and timely data onto electronic systems
- Previous experience of carrying out general admin procedures in administration environment
- Knowledge of administrative procedures, including specialised IT systems and project management, training knowledge
- The ability to communicate routine information to colleagues, patients and relatives in a range of formats including written, verbal and electronic.
- The ability to pay close attention to detail in written and electronic communication and information storage
- Able to organise, prioritise and adjust own workload in relation to the priorities of a busy department on a daily basis
- The ability to suggest & demonstrate changes to own practice
- Deal with situations in a sensitive manner
- Keyboard skills including producing spreadsheets, presentations, as required and using Microsoft applications (Word, Excel, Outlook).
- Other, As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
Royal Papworth Hospital NHS Foundation Trust is the UK’s leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK’s first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission – a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
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