Customer Complaints & Root-Cause Improvement Specialist

Activate Group is seeking a Complaints & Improvement Specialist to join our Customer Experience team in a hybrid Halifax-based role. You will resolve customer complaints, perform root-cause analysis and drive improvements across operations while upholding FCA DISP requirements.

This role sits at the intersection of customer outcomes and service improvements, requiring strong investigative skills, data analysis, and effective stakeholder engagement to deliver fair, timely resolutions.

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