Helpdesk Supervisor – Public Sector Facilities

London Borough of Redbridge is seeking an experienced Help Desk Lead to head the central Help Desk across facilities and council buildings. You will log, triage and track requests from residents and contractors, coach two officers, and ensure service standards and GDPR compliance.

This role requires strong communication, experience with CAFM/CRM systems (Civica/MRI/ServiceNow), and the ability to manage high volumes while resolving escalated issues and driving improvements.

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