Customer Service Apprentice

Job Title: Customer Service Apprentice

Apprenticeship: Level 3 Customer ServiceLocation: AlbourneSalary: £18,000 per annumHours: Full-time, Monday to Friday, 8:45am – 5:30pm

A fantastic opportunity to join a growing and ambitious business as a Customer Service Apprentice. You’ll gain hands-on experience across customer service, administration and operations while working towards a recognised Level 3 qualification.

Benefits

• Level 3 Customer Service qualification
• Dedicated training and mentoring
• Real responsibilities from day one
• Career progression opportunities

Requirements

• Strong written and verbal communication skills
• Good organisation and attention to detail
• Confident using Microsoft Office
• Positive, proactive and motivated attitude
• Able to work independently and as part of a team
• Previous customer service, administration or office experience would be advantageous
• GCSE English and Maths at Grade 4/C or above, or equivalent

Responsibilities

• Respond to customer enquiries by phone, email and online
• Provide excellent customer service and support
• Assist with data entry, filing, scheduling and general administration
• Liaise with customers, colleagues and internal teams
• Help identify ways to improve processes and efficiency
• Support wider operational tasks across the business

Apprenticeship Information

You will complete a Level 3 Customer Service Apprenticeship, combining practical workplace experience with structured training and development.

Prospects

There may be an opportunity to progress into a permanent role following successful completion of the apprenticeship.

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