- Process customer orders from receipt through to delivery, including amendments, stock allocation, collections, export orders, and customer documentation.
- Build and maintain strong working relationships with customers, distribution centres, logistics providers, and internal teams.
- Process customer and van invoices accurately and resolve invoicing queries or discrepancies.
- Create and manage Advanced Shipping Notifications (ASNs) through customer portals.
- Monitor stock availability and support stock transfers, releases, stock takes, and stock rotation activities.
- Work closely with Production, Warehouse, Technical, and Logistics teams to minimise order shortfalls and ensure customer requirements are fulfilled.
- Coordinate transport arrangements, delivery amendments, and warehouse transfers.
- Produce regular sales, stock, KPI, and operational reports to support business decision-making.
- Respond to customer queries and non-conformance issues promptly and professionally.
- Manage shared mailboxes and ensure all orders, communications, and records are maintained accurately.
- Maintain and update customer, product, and order information within SAP Business One.
- Provide general administrative support, including answering telephones, managing correspondence, and welcoming visitors when required.
Person Specification
The successful candidate will have excellent organisational skills, strong attention to detail, and a genuine passion for delivering excellent customer service. They will be capable of managing multiple priorities in a busy environment while maintaining a high level of accuracy.
You will be a confident communicator with the ability to build positive relationships across the business and with external stakeholders. A proactive approach, strong problem-solving skills, and the ability to work both independently and as part of a team are essential.
Experience and Qualifications
- Previous experience in an administration, customer service, sales support, order processing, or business support role.
- Strong administrative and data entry skills with excellent attention to detail.
- Experience processing orders, invoices, and maintaining accurate business records.
- Confident using Microsoft Office, particularly Excel, Outlook, and Word.
- Experience using ERP or business management systems; SAP Business One experience would be advantageous.
- Strong numerical and analytical skills with the ability to investigate and resolve discrepancies.
- Experience within FMCG, manufacturing, food production, logistics, distribution, or a similar environment would be beneficial but is not essential.
Why Join Mackie’s?
This is an excellent opportunity to join a well-established and growing business where no two days are the same. You’ll play a vital role in supporting our customers and operations team while developing your skills in customer service, order management, stock control, logistics coordination, and business administration within a dynamic manufacturing environment.
Hours: 37.5 hours per week (based onsite)
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