Technical Support Engineer

Role – Technical Support Engineer (Protection & Control) – Inside IR35

Location – Stafford with travel required

Candidates must have good commissioning background in Substation Automation Systems, essentially Protection and Automation background.

• The role provides engineering support, conducts customer site surveys, supports commercial proposals, responds to customer technical enquiries, and delivers training for installed Protection and Control systems.
• The position requires sound technical judgement, structured problem solving, and clear engagement with customers and internal teams to resolve issues effectively.
• Review, analyse, and resolve assigned customer application enquiries using sound engineering principles while meeting business standards, procedures, quality expectations, and response deadlines.
• Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability.
• Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities.
• Support Protection and Control system engineering tasks, including technical review, issue investigation, and application guidance.
• Manage fault reports and customer complaints in line with defined procedures, ensuring timely technical input and clear customer communication.
• Support internal and external training activities, including classroom-based training and commissioning-focused knowledge transfer.
• Build knowledge of new products, systems, and industry standards to strengthen technical capability and support continuous improvement across the service organisation.

Mandatory Requirements:

Candidates must have good commissioning background in Substation Automation Systems, essentially Protection and Automation background.

• Minimum BSc in Electrical Engineering, or equivalent qualification, with four to five years of relevant project or service experience.
• Experience with Substation Automation Systems, including technical support, testing, maintenance, and commissioning in transmission, distribution, industrial, or power plant environments.
• Ability to analyse customer applications and produce clear, accurate technical reports.
• Understanding of protection and control testing practices, tools, and equipment.
• Ability to travel within the UK and overseas as required.
• Fluent English, with the ability to communicate effectively with customers in writing and verbally.

Preferred Experience:

• Proven knowledge protection relays and Substation Automation solutions.

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