Practice Manager

Overview

In this role you will oversee the day-to-day running of The Oaks Family Practice, ensuring efficient operations, finances, and people management in support of NHS targets and high-quality patient care. You will work closely with the GP partners to translate priorities into practical plans and develop services within a multidisciplinary team. The position offers visible impact on the local community and opportunities to strengthen systems and governance. A strong focus on leadership, problem-solving, and service improvement defines this role.

Responsibilities

• Lead the daily running and development of the practice in line with partner priorities
• Manage budgets, cash flow, payroll, pensions, and financial reporting
• Oversee NHS contractual requirements, quality targets, and data quality checks
• Coordinate recruitment, induction, appraisals, training, and performance management
• Improve appointment access and administrative processes for responsive patient care
• Oversee governance, regulatory compliance, safeguarding, and risk management
• Coordinate with Primary Care Network, commissioners and advisers on service development
• Ensure effective premises, IT, and business continuity management
• Lead and manage staff workload, rosters, and HR processes
• Prepare reports, organise meetings, and monitor agreed actions
• Support complaints handling, patient feedback, and Patient Participation Group

Key requirements

• Demonstrable management experience in a complex service organisation with staff leadership
• Practical financial management experience: budgets, cash flow, accounting records, payroll
• Experience in recruitment, appraisals, absence management and fair handling of staff issues
• Experience planning and monitoring targets with strong data-driven improvement ability
• Ability to use data to identify problems and improve services
• Desirable: NHS GP practice management or equivalent NHS primary care experience
• Desirable: HR experience and knowledge of healthcare governance and information governance
• Confident communicator with ability to handle sensitive conversations
• Ability to work within delegated authority and escalate decisions when needed

• Strong communication and interpersonal skills
• Leadership and people management
• Change leadership and translating priorities into plans
• Spreadsheets and data analysis
• Experience with NHS administrative systems and reporting tools
• NHSmail and basic IT and business systems

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