Customer Service Specialist – 1st Line Support (Flexible Hours)

Carlsberg Britvic is recruiting a Customer Services Executive based at Mica Point, Tamworth. The role handles inbound and outbound customer enquiries relating to equipment breakdowns, parts orders and complaints, aiming to resolve issues at first contact and deliver a positive customer experience.

You will support service levels, customer satisfaction and cost-effective service delivery, working 8am–8pm across 5 days in 7 with a strong focus on first-line resolution and accurate logging.

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